Indy Business: Cloud Phone System?

icon-cloud Indy Business: What is a Cloud Phone System?

What makes a cloud-based phone system or service different than the old analog phone systems? There’s a tendency in today’s tech to just add the word “cloud” onto everything, but in the case of our phone systems, they really are powered by the cloud. Because of that, the service offers some exciting differences from your typical business phone service.


The biggest difference with a hosted or cloud-based phone service is that your phone line and features don’t just live in one location. Sure, you can still have a dedicated office desk phone, but the calls going to that phone can be routed to a cell phone, a software phone, or any number or device you can think of.

The easiest way to think about it is to imagine phone service that behaves more like your email. You might access your email from your office, then your smartphone, and also have your emails handy on a tablet when you’re relaxing later that night. Similarly, cloud phone service is there when you need it and gone when you don’t.


One of the big benefits of a cloud phone system is you don’t need your fancy desk phone to handle all those features. Everything comes along with you, no matter which device you use. You can do 3-way calling and conference calling, your voicemails can be sent to your email, and you can even speed dial your co-workers when you’re sitting on your back porch.

Or, for those of us who like to unwind after work, you can send all your calls to voicemail at 4:59 PM!


Hopefully this has helped clarify what a cloud-based business phone system is and how it behaves. If you have any more questions or want to try it out for yourself, feel free to contact us anytime.

Thanks, and have a great day!

Indy Business: Hosted VoIP Perks

icon-cloud-upload Indy Business: Hosted VoIP Perks

Should you have your phone server on-site?  Or should it be hosted in the cloud?  It’s an important decision to make for any business, but there are some benefits to having your PBX hosted off-site.  Let’s take a look at some of the perks of hosting to help you decide.

The cloud’s ISP is better than yours.

With today’s cloud infrastructure, having a hosted VoIP PBX usually means 100% uptime.  Unlike your office building, the internet service going to a hosted phone server is more reliable, faster, and doesn’t have any data caps.  That means that when your local internet inevitably goes offline, your incoming calls are still hitting your phone server and your customers can still access you in a number of ways.

With a hosted PBX like our VoIP Indianapolis uses, your customers can:

  • Hear all prerecorded messages you’ve created.
  • Leave you a voicemail.
  • Be routed to another office or even a cell phone.

Most of that is not possible if your PBX is located on-site.  When your local internet is down, your PBX is down too.

No hardware changes.  No upgrades.

For hosted VoIP, you shouldn’t ever have to worry about hardware failure or updating outdated components.  Your PBX’s hard drive never gets errors.  Your power supply never overheats.  And your processor never gets too old.  After 5, 10, or 20 years, the phone server doesn’t need to be replaced, because it is regularly upgraded in the cloud without any loss of service to you and your business.

Also, power outages, lightning strikes, and power surges never take your phone server offline.  So that’s a plus!

Deciding between on-site and hosted.

It can be tough to choose between on-site and hosted VoIP.  Typically, we recommend a cloud hosted VoIP like ours; but not all businesses are a good fit for its benefits.  If you’d like help choosing between the two, please feel free to contact us or call us anytime.  Thanks, and have a great day!

Business Blog: Understanding the Cloud

icon-cloud Business Blog: Understanding the Cloud

Across the Midwest, “the cloud” is still misunderstood and therefore not fully trusted by businesses and professionals.  But embracing the cloud is a great way to save yourself time and money.  At Indy Developers Network, we test technology before we offer it to our clients, and we’ve seen the reliability of our services increase while the cost of operating those services have decreased.  This is what allows us to offer our cloud phone service for businesses at such amazing rates.

One of the easiest ways to understand the Cloud is to think of a hotel.  You can rent a whole house for a trip, but availability and pricing are less reliable than a hotel room.  That’s because a hotel has many identical rooms it can offer you if one or many rooms become unavailable for some reason.  Travelers don’t care much about what room they get.  They just want a room that does what they need.  The cloud is no different.

Instead of having all your data in one location, the cloud securely spreads it around until you need it.  And you don’t care whether you’re getting it from computer A or B or C, so long as everything works.  If computer A goes down, B or C will pick up the slack and you don’t notice any difference.

Luckily, phone service isn’t the only area where the cloud can help businesses be more efficient.  From email to modern faxing alternatives to data storage, there are many ways to take advantage.  Hopefully this post has helped clear up some of the mystery of the cloud and made you wonder about the ways it can make your business more efficient and more productive.  If that’s the case, feel free to contact us anytime at (317) 644-0075.  We look forward to saving you time and money.