icon-cloud Indy Business: What is a Cloud Phone System?
What makes a cloud-based phone system or service different than the old analog phone systems? There’s a tendency in today’s tech to just add the word “cloud” onto everything, but in the case of our phone systems, they really are powered by the cloud. Because of that, the service offers some exciting differences from your typical business phone service.
YOUR PHONE, EVERYWHERE
The biggest difference with a hosted or cloud-based phone service is that your phone line and features don’t just live in one location. Sure, you can still have a dedicated office desk phone, but the calls going to that phone can be routed to a cell phone, a software phone, or any number or device you can think of.
The easiest way to think about it is to imagine phone service that behaves more like your email. You might access your email from your office, then your smartphone, and also have your emails handy on a tablet when you’re relaxing later that night. Similarly, cloud phone service is there when you need it and gone when you don’t.
ALL THE FEATURES, TOO
One of the big benefits of a cloud phone system is you don’t need your fancy desk phone to handle all those features. Everything comes along with you, no matter which device you use. You can do 3-way calling and conference calling, your voicemails can be sent to your email, and you can even speed dial your co-workers when you’re sitting on your back porch.
Or, for those of us who like to unwind after work, you can send all your calls to voicemail at 4:59 PM!
Thanks, and have a great day!