Indy Business: Do I Need a Fax Line?

icon-print Indy Business: Do I Need a Fax Line?

Maybe you’re starting a new business in Indy, or upgrading to a dedicated office building.  You’re checking out phone service providers and internet providers.  Suddenly you wonder if you need a fax line in Indianapolis in 2018.  The answer to that question depends on your business and a few other considerations, so let’s dig in.

Do you need a landline?

Unfortunately, sometimes you just need a landline in a business.  Perhaps you have a fire alarm or security system that needs a dedicated line.  Or maybe your credit card reader is too old to use the internet.  If for some reason you are going to need a landline anyway, then having it double as a fax line could save you money in the long run.

Also, you probably won’t ever need two dedicated lines, since most of the time your fax line is sitting unused.  Just try not to fax anything if your office catches on fire!

Will you fax from a single location?

You may only need to fax from the office and only need to receive faxes during business hours, but most businesses have moved beyond that.  If you think you’ll ever need to fax from another location or another device, or if you’d like to know when a fax arrives and no one is there to see it, then you should consider vFax as an alternative.

vFax is short for virtual faxing, and with it you can send and receive faxes from any location and any device.  It is cheaper than a dedicated fax line and can be used by multiple people at once, so there’s no waiting.  For most businesses, it’s a far better option.

Still not sure?

No worries.  If you can’t decide if you need a dedicated fax line, feel free to contact us to learn more and have your questions answered.  We look forward to hearing from you!

Indy Business: Email to Fax

icon-print Indy Business: Email to Fax?

Is it possible to receive faxes as emails?  Or, even better, is it possible to send an email to a person’s fax machine?  What about attaching a document to an email and sending that as a fax?  The good news is that all of these are possible.  And the even better news is that doing all of them is extremely simple with a vFax service.

How does it work?

Unlike most things, exchanging faxes for emails really is as easy as it sounds.  With our virtual faxing service, all faxes sent to your fax number will be converted automatically and delivered to one or multiple email addresses of your choosing.  To send a fax, you can attach a document to an email, or upload it to our secure web portal where you are able to see all the faxes you have sent and received previously.  You can even send cover letters.

Do I need a fax line?

Nope.  With vFax, you don’t need a separate line just for faxing, so you save money every month.  On top of that, you don’t need an expensive fax machine, you save money on paper and ink/toner, and you are not tied to a specific location.  vFax works anywhere there is an internet connection.

Can I try it first?

Of course!  All our services come with a free trial and vFax is no different.  We can give you a trial vFax number and account to see if it fits you and your business.  There is no obligation to buy anything and no credit card is required.   If you have an existing fax number, you don’t have to port it until you’re 100% sure that vFax is right for you.

If all of that sounds reasonable, please feel free to call us or contact us so we can answer any remaining questions you might have.  We look forward to hearing from you!

Indy Business: Great Customer Service

icon-user Indy Business: Great Customer Service

What’s the secret to great customer service?  At Indy Developers Network, we’ve spent over 10 years finding out what our customers like and don’t like when they have a problem they need addressed.  And since the big phone service companies in Indianapolis have so much trouble providing decent customer service, we figured we would dedicate a post to what we do well on our side.

First is accountability.  When our customers call, they don’t have to sit through menus or search for the person they talked to last time.  For example, each Indianapolis phone service customer has a dedicated billing and support person that they can contact via email, text, or by phone.  On the rare occasion that they have to leave a voicemail, their call is returned promptly and usually with their problem already solved.  None of our customers are ever shuffled or transferred between departments.  There’s only one department.  Customer Service.

Second is reliability.  Because you’re talking to the same person who helped you before, problems are solved quickly and fully.  Your situation is already known to us, which means you only need to explain the current problem, not the entire history leading up to it.  Of course, we do our best to ensure problems are rare for all our customers; but it’s nice to know that when a problem inevitably arises, someone you trust is there to take care of it.

Finally, customer service is about equality.  We have family and friends who are customers, and we treat everyone the same as we would treat them.  It doesn’t matter if you’re our biggest business phone service customer or someone with a small business fax line, we’re going to make sure our service works for you now and for years to come.

We hope this post has shown how we think about customer service and why ours is better than the big cable and phone companies.  If you get tired of dealing with the other guys, we hope you’ll give us a call to see how we compare.  Thanks again, and have a great day!

Indy Business: Offices Gone Paperless

icon-file-text Indy Business: Offices Gone Paperless

One of the biggest changes that businesses and offices want to make in 2018 is to go paperless.  Or at the very least, they would like to reduce the amount of paper documents they currently create and receive.  There are many gadgets and services out there that aid in this process, such as document scanners, shared folders, and even cloud document management services.

What might surprise you, however, is how many businesses believe that they still need a dedicated fax machine.  The days of needing a dedicated machine, a costly landline, and all the paper waste that goes with them are all but over.  There are many solutions now that cut out the antiquated fax machine entirely, like our secure virtual faxing service (vFax).

Instead of having a standalone machine, vFax services allow you to receive and send faxes from anywhere.  You can send an email and have a client or business partner receive it as a fax.  And when someone faxes you, you receive it right in your email, already scanned and ready.  But the best part is that other people don’t have to make any changes if they are stuck with a clunky fax machine.  You get all the benefits of an email to fax service, and they can carry on with business as usual.

Of course, virtual faxing is most effective when paired with other services like Dropbox, OneDrive, or even our business phone service.  No one thing will get you to being completely paperless.  If you’ll excuse a bad joke, it’s going to be a death of a thousand cuts.

The next time you’re looking into reducing your paper usage or eliminating the costs that go along with it, feel free to give us a call or contact us to learn more.

Thanks and have a great day!