Category: Phone Service

Indy Business: Customers’ Favorite Features

icon-phone-square Indy Business: Our Customers’ Favorite Features

We’ve learned a few things from talking with our Indianapolis phone service customers. Unfortunately, we don’t have any hard data to back up everything we’re about to say; but we can confidently state that our customers seem to use all the features we offer, and there are certainly some features that people tend to mention more or seem to find more useful.

We wanted to take a moment to look at those features.

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SPAM BLOCK

This is an obvious favorite for obvious reasons. Everyone (us included) hates receiving unwanted calls. It’s even worse when you’re receiving spam calls to your work phone where you can’t download an app to block them, which is why we offer to block unwanted calls before they even reach your phone.

But not only do we block the call from bothering you, we make the spammer think your number has been disconnected. This leads to fewer spam calls over time and is good for everyone. Except the spammers of course. Again, it’s obvious why this is a customer favorite.

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CUSTOM NUMBERS, SECRET NUMBERS

So many places don’t offer you a choice when you’re picking a new phone number. They may offer you a sequence of numbers if you need two or more phone lines, but there’s no guarantee that those numbers will be easy to remember or fit your business.

We always thought it made sense to give people a choice on what number would fit them best, and our customers seem to appreciate it. Not only that, but we’ve found that our customers also appreciate being offered numbers not intended for the public. Many of our customers have secret numbers they use for their own internal purposes. Sometimes it’s as simple as calling a person directly, and sometimes the custom number is more complex. It just depends on what works best for the client.

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HOW’S THE WEATHER?

As much as we hate to admit it, this feature isn’t exactly ours. In fact, we didn’t even realize we offered it until a customer asked us why theirs wasn’t working at the moment. As it turns out, the business office phones we prefer have built-in weather updates. The phones show updated local weather data as long as they have a working internet connection. Anyway, it’s a smart feature, people like it, and we’re glad we can “offer” it!

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Of course, every customer is unique and will prefer the feature(s) they utilize most, but we still wanted to share some insights we’ve noticed over the past couple years. If you have any questions about our features or what we offer, feel free to contact us anytime.

Have a great day!

  • by IDN

Indy Business: Cloud Phone System?

icon-cloud Indy Business: What is a Cloud Phone System?

What makes a cloud-based phone system or service different than the old analog phone systems? There’s a tendency in today’s tech to just add the word “cloud” onto everything, but in the case of our phone systems, they really are powered by the cloud. Because of that, the service offers some exciting differences from your typical business phone service.

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YOUR PHONE, EVERYWHERE

The biggest difference with a hosted or cloud-based phone service is that your phone line and features don’t just live in one location. Sure, you can still have a dedicated office desk phone, but the calls going to that phone can be routed to a cell phone, a software phone, or any number or device you can think of.

The easiest way to think about it is to imagine phone service that behaves more like your email. You might access your email from your office, then your smartphone, and also have your emails handy on a tablet when you’re relaxing later that night. Similarly, cloud phone service is there when you need it and gone when you don’t.

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ALL THE FEATURES, TOO

One of the big benefits of a cloud phone system is you don’t need your fancy desk phone to handle all those features. Everything comes along with you, no matter which device you use. You can do 3-way calling and conference calling, your voicemails can be sent to your email, and you can even speed dial your co-workers when you’re sitting on your back porch.

Or, for those of us who like to unwind after work, you can send all your calls to voicemail at 4:59 PM!

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FINAL THOUGHTS

Hopefully this has helped clarify what a cloud-based business phone system is and how it behaves. If you have any more questions or want to try it out for yourself, feel free to contact us anytime.

Thanks, and have a great day!

  • by IDN

Indy Business: New Year, New Phones?

icon-calendar Indy Business: New Year, New Phones?

We fully admit that this might be a boring resolution for the new year, especially when compared to things like reshaping your body, working toward your dream, or cutting out a particularly bad habit.  But then again, us phone service types are usually more reliable than we are exciting, so don’t expect too much!

From our point of view, after you have recovered from all the holiday parties or family gatherings, we think it is the perfect time to look into some new phone service Indianapolis.  And here’s why:

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SAVE MONEY

With the kinds of discounts we can provide for businesses with multiple phone lines, it’s definitely worth looking into our business phone service prices to see if you can save.  For people with enough phone lines, we can get the cost per line under $14!  I doubt you’ll find a better price in Indy, but please let us know if you do.  We’d love some healthy competition.

And of course that price includes all features and adapters, plus we don’t do long-term contracts or introductory pricing.  Your rates will not go up.  Guaranteed.

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THE PERFECT OFFICE PHONES

You probably won’t have to upgrade your phones when you switch; but if you do, rest assured that you can choose from a wide range of fully-featured office phones.  Typically, we upgrade people to a Grandstream GXP2130, but you can choose just about any SIP office phone to go with our service.  The Grandstream line of phones has all the modern features you expect; they’re constructed from quality materials; and they’re still under $80.  But again, please choose whichever phone fits you best!

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FINAL THOUGHTS

Whatever resolution you’ve chosen for the year, we wish you all the best in achieving it.  And if you happen to be a practical business-type person like we are, we hope you’ll contact us this year to see if we can save you money while upgrading your service.

Happy New Year, Indy!

  • by IDN

Indy Business: Static on Your Phone Line

icon-phone-square Indy Business: Static on Your Phone Line

Getting static or low audio during calls on your home or office phone service can be very annoying, but luckily it’s something that can be diagnosed and solved pretty easily in most cases.  There are a few different reasons you might be experiencing static on your line, so let’s go through them and see what can be done.

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ITS NOT YOU

The first thing to check is to make sure it is actually your phone or phone service that is causing the issue.  If your calls are fine except when you talk with a certain person or business, then the good news is that your phone is probably working great!  But in that case, someone also needs to tell the other person that their phone isn’t working correctly.

We’re biased, but we believe nobody deserves to live with bad phone service!

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TEST WITH ANOTHER PHONE

If the static is happening with multiple people, then unfortunately the problem is in your system.  The next thing you should try is using any additional phones you have to determine whether the static is coming from your physical phone, or whether it is coming from your actual phone service.

If you can test with both corded and cordless phones, or with different makes and models, that is always best.  At this point, we just want to see if the static is happening on one phone or all the phones.  If it is just on one phone, then fixing or replacing it is the obvious answer.  But what if the static is on all your phones?

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THE PRICE OF ANALOG

Static on all your phones means a couple things.  First, it means you have an exposed wire or loose connection somewhere that needs to be tracked down and fixed.  But more importantly, it means you probably have an analog phone system.  Digital VoIP phone service almost never gets static.

Our phone service, for example, is 100% digital, which means you shouldn’t ever get any static.  From the time your voice goes into your receiver to the time it joins the wider phone network, it is digitized and delivered just like it came out.  So while we hope you’ve been able to use this post to find and fix your static problem, we also want to recommend replacing your analog service as soon as you can.

Find a reputable VoIP service provider in your area, or feel free to contact us if you live in Indiana.  We look forward to hearing from you!

  • by IDN

Indy Business: Is My Phone System Secure?

icon-lock Indy Business: Is My Phone System Secure?

Most businesses probably don’t think about the security of their phone system, but if you have phone service Indianapolis from one of the big cable or telephone companies, the security of your conversations is stuck in the past.  Many cable and phone companies still rely on analog phone signals once the connection is inside the building, meaning that almost anyone could listen in with relative ease.

If a regular phone cord is coming out of your office phone, then your office or business still relies on analog phone service, at least until it gets to your PBX, modem, or demarcation box.  And while there are many good reasons to go with VoIP business phone service (call quality, cost savings, better features, etc.), security is perhaps the best reason to switch.

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GOING DIGITAL

Analog signals can be intercepted by another analog receiver (like a corded phone plugged into a jack).  But digital signals are different.  You can’t plug an ethernet cord in and suddenly eavesdrop on computer traffic (unless you really know what you’re doing).  That’s because the traffic coming from a VoIP phone or other digital device is split into packets.  If analog is a river where anyone can step in, then digital is like a bunch of water balloons.  The packets are only supposed to “burst” for the intended receiver.

The trade-off for this privacy is that it is harder to share a line on digital VoIP phone service.  You can do three-way or conference calling, but picking up the phone and joining a call is different.  Not that it can’t be done, but it often depends on the type of phones you have and how you want them to operate.  So that’s something to keep in mind.

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SWITCHING IS EASY

Luckily, changing phone providers is trivial.  When we port a number, for example, we often forward calls from the existing number to a temporary one we set up.  Then we set outgoing calls to show the main number.  What this means is that new customers get to try before they buy without any risk.  No one outside knows that your phone service has changed; and if VoIP service does not work out for any reason, the calls can be unforwarded so everything goes back to how it was.

If that still sounds complicated, please just trust us that it is all actually very simple.

To sum up, if you know or think you are still using analog phone service, please consider switching to a VoIP service provider.  Ultimately, it doesn’t have to be us, but we would still be happy to talk about the switching process if you contact us.  Thanks for reading and Happy Holidays!

 

  • by IDN
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