Tag: voip

icon-dollarIndy Business: Why So Affordable?

New business customers sometimes ask us how we can offer our phone service for Indianapolis so much cheaper than the big internet companies.  We don’t always know how to answer that question because we’re not one of those big companies.  Still, we’d like to try breaking down how we can offer so many services for so little money even as our competitors have to charge more.

Providing phone service isn’t that costly.

Phone service using traditional phone lines can be expensive to provide, but modern VoIP phone service is relatively inexpensive.  We’ve actually been able to lower our prices as we’ve grown because internet and cloud services become cheaper and more reliable year after year.  So why don’t the big phone and cable companies do the same?

The phone companies at least are trying to pivot to VoIP, and that may allow them to save money; but cable companies have been offering VoIP all along.  We think they charge so much because they have to.  Either they have to charge to make up for administrative costs, or they have to charge a lot to accommodate their shareholders.  Either way, the customer ends up paying more.

Customer turnover is expensive.

Because the phone and cable companies raise their prices and fees regularly, they have a lot of customer turnover.  Closing accounts, convincing new customers, and opening new accounts costs a lot of time and therefore money.  Perhaps that’s a more lucrative way to do business in the long run, but it sounds exhausting to us and it certainly angers customers.

Instead, we’ve opted to charge a consistent monthly price for a good service.  As a result, we’ve seen our customers stick with us for years and years.  That allows us to spend less time on customer turnover, and more time improving our phone service for existing customers.

What to do about it?

If you think you might be paying too much, feel free to contact us or call us anytime.  Worst case scenario, you get another quote and find out if you’re paying too much.  Thanks for reading our thoughts and have a great day!

icon-book Business Blog: Saving Money Each Month

Many businesses become complacent with their monthly expenditures and forget to compare alternatives that are currently available, but that’s the surest way to lose money every month.  Not all new products and services are better than older methods, however some definitely are.  A thing we commonly see is a business or corporation still relying on telephone service provided by the old phone and cable companies instead of better VoIP phone service (VoIP stands for Voice over Internet Protocol).

If every Indianapolis business switched to VoIP business phone service, the savings potential would be a huge boost to budgets across the Midwest.  With traditional phone service, you pay for the number of lines you need and that’s the end of it.  But with VoIP phone service, the number of lines does not always determine your cost.  Usage is much more important.

For example, an office or company that has 10 phones should be able to pay for the equivalent of 5 phone lines, saving them easily over $100 per month.  And they would still have access to 10 incoming and outgoing lines, plus all of the business features they depend on to communicate effectively with their customers and vendors.

Finally, it should be said that not all phone service or phone service companies are equal.  When choosing any service–but especially business phone service–you want to choose a product that was built specifically for business, as well as choose a company whose customer service is local.  You shouldn’t have to talk to someone across the country or across the globe when you have an issue that needs addressed.  You want a person you know and trust.

These are the things we wanted to provide when we created our business phone service for Indianapolis.  Affordable rates, local customer service, and features that make everything just a little bit easier.  If that sounds like something that could improve your business, feel free to contact us to learn more.