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Indy Business: Great Customer Service

What’s the secret to great customer service? At Indy Developers Network, we’ve spent over 10 years finding out what our customers like and don’t like when they have a problem they need addressed. And since the big phone service companies in Indianapolis have so much trouble providing decent customer service, we figured we would dedicate a post to what we do well on our side.

First is accountability. When our customers call, they don’t have to sit through menus or search for the person they talked to last time. For example, each Indianapolis phone service customer has a dedicated billing and support person that they can contact via email, text, or by phone. On the rare occasion that they have to leave a voicemail, their call is returned promptly and usually with their problem already solved. None of our customers are ever shuffled or transferred between departments. There’s only one department. Customer Service.

Second is reliability. Because you’re talking to the same person who helped you before, problems are solved quickly and fully. Your situation is already known to us, which means you only need to explain the current problem, not the entire history leading up to it. Of course, we do our best to ensure problems are rare for all our customers; but it’s nice to know that when a problem inevitably arises, someone you trust is there to take care of it.

Finally, customer service is about equality. We have family and friends who are customers, and we treat everyone the same as we would treat them. It doesn’t matter if you’re our biggest business phone service customer or someone with a small business fax line, we’re going to make sure our service works for you now and for years to come.

We hope this post has shown how we think about customer service and why ours is better than the big cable and phone companies. If you get tired of dealing with the other guys, we hope you’ll give us a call to see how we compare. Thanks again, and have a great day!

Business Blog: Saving Money Each Month

Many businesses become complacent with their monthly expenditures and forget to compare alternatives that are currently available, but that’s the surest way to lose money every month. Not all new products and services are better than older methods, however some definitely are. A thing we commonly see is a business or corporation still relying on telephone service provided by the old phone and cable companies instead of better VoIP phone service (VoIP stands for Voice over Internet Protocol).

If every Indianapolis business switched to VoIP business phone service, the savings potential would be a huge boost to budgets across the Midwest. With traditional phone service, you pay for the number of lines you need and that’s the end of it. But with VoIP phone service, the number of lines does not always determine your cost. Usage is much more important.

For example, an office or company that has 10 phones should be able to pay for the equivalent of 5 phone lines, saving them easily over $100 per month. And they would still have access to 10 incoming and outgoing lines, plus all of the business features they depend on to communicate effectively with their customers and vendors.

Finally, it should be said that not all phone service or phone service companies are equal. When choosing any service–but especially business phone service–you want to choose a product that was built specifically for business, as well as choose a company whose customer service is local. You shouldn’t have to talk to someone across the country or across the globe when you have an issue that needs addressed. You want a person you know and trust.

These are the things we wanted to provide when we created our business phone service for Indianapolis. Affordable rates, local customer service, and features that make everything just a little bit easier. If that sounds like something that could improve your business, feel free to contact us to learn more.

icon-user Indy Business: Great Customer Service

icon-book Business Blog: Saving Money Each Month

Indy Business: Great Customer Service

Business Blog: Saving Money Each Month