Indy Business: Great Customer Service
What’s the secret to great customer service? At Indy Developers Network, we’ve spent over 10 years finding out what our customers like and don’t like when they have a problem they need addressed. And since the big phone service companies in Indianapolis have so much trouble providing decent customer service, we figured we would dedicate a post to what we do well on our side.
First is accountability. When our customers call, they don’t have to sit through menus or search for the person they talked to last time. For example, each Indianapolis phone service customer has a dedicated billing and support person that they can contact via email, text, or by phone. On the rare occasion that they have to leave a voicemail, their call is returned promptly and usually with their problem already solved. None of our customers are ever shuffled or transferred between departments. There’s only one department. Customer Service.
Second is reliability. Because you’re talking to the same person who helped you before, problems are solved quickly and fully. Your situation is already known to us, which means you only need to explain the current problem, not the entire history leading up to it. Of course, we do our best to ensure problems are rare for all our customers; but it’s nice to know that when a problem inevitably arises, someone you trust is there to take care of it.
Finally, customer service is about equality. We have family and friends who are customers, and we treat everyone the same as we would treat them. It doesn’t matter if you’re our biggest business phone service customer or someone with a small business fax line, we’re going to make sure our service works for you now and for years to come.
We hope this post has shown how we think about customer service and why ours is better than the big cable and phone companies. If you get tired of dealing with the other guys, we hope you’ll give us a call to see how we compare. Thanks again, and have a great day!